Front Desk Supervisor

Grow with us...   

Opening Summer 2025 – the opportunity to join the pre-opening team of 1 Hotel Copenhagen and bring a transformative brand to Denmark.   

1 Hotel Copenhagen is centrally located at the intersection of the city’s vibrant Latin Quarter and its historic heart; it will feature 282 rooms including 30 suites.  With a Green-Michelin-starred Chef at the helm, the property will also feature locally sourced, seasonal cuisine as eclectic as the city itself at the signature restaurant and bar. Guests and locals alike can find tranquility in the nature-inspired Bamford Wellness Spa, connected with the natural world in the property’s urban garden complete an on-site bee hotel, or embark on an adventure, exploring Copenhagen's rich tapestry of parks and museums on bike.   

As a Front Desk Supervisor at 1 Hotel Copenhagen, you’ll be the go-to person for the front desk team, ensuring a seamless and welcoming experience for every guest. You'll lead day-to-day operations with confidence and overseeing check-ins and check-outs, supporting your team through training and scheduling, and collaborating with other departments to ensure smooth hotel operations. You’ll also play a key role in managing reservations, handling guest issues with professionalism, and contributing to revenue growth through upselling and occupancy management. If you're a natural leader with a passion for hospitality and a sharp eye for detail, this role is for you. 

About you… 

• Experienced in front desk operations, including check-in/check-out, guest relations, and reservation management. 

• Skilled in supervising teams—confident with scheduling, coaching, and evaluating performance. 

• Experience within a luxury hotel is a great asset. 

• Strong communicator, able to coordinate effectively across departments like housekeeping and engineering. 

• Quick to handle guest requests, inquiries, and complaints with a calm and solution-focused approach. 

• Familiar with billing processes, audits, and ensuring accuracy in financial transactions. 

• Knowledgeable in hotel policies, procedures, and safety standards, with a commitment to compliance. 

• Tech-savvy and comfortable training others on hotel systems and front office tools. 

• A natural multitasker who thrives under pressure and leads by example in busy situations. 

• Customer-focused, with a mindset of going the extra mile for VIPs and guests with special requests. 

• Passionate about sustainable hospitality and excited to represent a purpose-driven brand. 

• Flexibility to meet the demands of a 24-hour operation. 

About us…   

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:   

• Designed by Nature work environment.   

• Competitive salary package with included pension and health insurance benefits.   

• Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!   

• SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.   

• Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!   

• Enjoy company benefits and exclusively discounted room rates for you, your family, and friends. 

Starwood Hotels is an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law.