Reservations Agent

Grow with us...  

Opening Summer 2025 – the opportunity to join the pre-opening team of 1 Hotel Copenhagen and bring a transformative brand to Denmark.  

1 Hotel Copenhagen is centrally located at the intersection of the city’s vibrant Latin Quarter and its historic heart; it will feature 282 rooms including 30 suites.  With a Green-Michelin-starred Chef at the helm, the property will also feature locally sourced, seasonal cuisine as eclectic as the city itself at the signature restaurant and bar. Guests and locals alike can find tranquility in the nature-inspired Bamford Wellness Spa, connected with the natural world in the property’s urban garden complete an on-site bee hotel, or embark on an adventure, exploring Copenhagen's rich tapestry of parks and museums on bike.  

You have hands-on experience working as a Reservations Agent or multi-line telephone systems and are confident managing both internal and external communications. You're used to handling a steady stream of calls, transferring them to the right department, taking accurate messages, and providing helpful information when needed. You’re also familiar with supporting administrative tasks, including making and updating reservations, answering guest inquiries, and managing KYC messages or alerts.

About you…

• Proven experience in managing calls from in-house guests and ensuring they’re connected to the right department.
• Managing external calls, providing information, or transferring them as needed.
• Handling reservation requests over the phone and updating records accordingly.
• Checking and replying to emails in a clear and timely manner.
• Taking accurate phone messages and making sure they reach the right person.
• Using internal tools to send announcements or alerts.
• Supporting the front desk or reception team when needed.
• Assisting with general admin tasks to help keep communication running smoothly.
• Staying calm, polite, and professional at all times, even during busy periods.
• Multilingual abilities are a plus for assisting a diverse range of callers.
• Flexibility to meet the demands of a 24-hour operation.

About us…  

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:  

• Designed by Nature work environment.  
• Competitive salary package with included pension and health insurance benefits.  
• Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!  
• SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.  
• Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!  
• Enjoy company benefits and exclusively discounted room rates for you, your family, and friends.

Starwood Hotels is an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law.